Employee Retention Strategies for 2019

In the News  |  September 24, 2019

snapshot of McKnight's Senior Living article on employee retention

Christian Living Communities (CLC) in Englewood, CO, opened in 1972 and today owns, operates or manages 26 communities in seven states. It also oversees Cappella Living Solutions. With that growth, CLC has faced challenges, including the need to retain exemplary employees, including its certified nursing assistants. Whether it’s a comprehensive mentor program, wage increases or free CNA classes, CLC has made huge strides in employee retention. Chief Operating Officer Camille Burke spoke recently with McKnight’s Deputy Editor Elizabeth Newman about how they did it.

Q: What made CLC invest in certified nursing assistants?

A: We have typically been 5-star communities, but we did see our skilled areas were not as sharp as we’d like to be during mock surveys. In the mid-2000s, our retention for CNAs was around 45% for first-year workers. We knew that was an area where we could improve. We know that if someone makes it to employment for a year, we sometimes keep them for a lifetime.

To read the rest of the article, visit the McKnight’s Senior Living website.

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