Communities “Medal” on Behalf of Quality Improvement

News  |  July 17, 2019

Though the summer Olympics may not be until next year, Christian Living Communities celebrated quality improvement through its third annual GOlympics, a friendly Olympics-themed competition centered on excellence in care delivery and service.

“GO” means Growth Opportunity and is synonymous with process improvement. For the GOlympics, communities submit their best past year efforts in ten quality improvement categories and judges select gold, silver and bronze winners. Categories ranged from Most Impactful to Residents to Most Improvement Shown and there were 40 entries across the ten categories. Additionally, the judges selected an overall gold, silver and bronze winner for all the entries.

This year’s judges were Terry Rogers, CEO, Dr. Larry Plunkett, Medical Director for Christian Living Communities, Pete Willis, CLC Board Member, and Dave Vitale, Holly Creek resident.

The Overall Best in Show Winners were:

• 1^st place- Erin Hudnall of the Suites at Someren Glen, Evergreen neighborhood
  • Interviewed 100% of residents/ families to obtain residents’ personalized care options and wrote specialized care plans, resulting in easy access, kudos from state surveyors, buy-in from families, consistency in care and easy orientation of fill-in associates
• 2^nd place- Melanie Montoya of Retreat at Sunny Vista
  • Reduced medication errors through improved clinical communication, audits and accountability
• 3^rd place- Heather Wilson of Dayspring Villa
  • Reduced number of medications not available to give to the residents from 28 to 9 per month in five months by implementing a new system

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